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FREQUENTLY ASKED QUESTIONS

THE ANSWERS YOU NEED

Secure Payments and Extended Returns. T&Cs apply.

DO YOU SELL GIFTCARDS?

We have fantastic gift card options available to our customers to purchase and treat someone special. Whether it's for a personal treat, birthdays, anniversaries, or weddings. Whatever your gift card needs are, we got you! so feel at home and allow us to help to treat that special someone. * Please note, we do not accept returns or refunds of Gift cards and/or vouchers.

SHIPMENT AND DELIVERY

KMCee Style operates an affiliate store. This means products are directly sourced from top brand suppliers for our customers. Due to the location of our suppliers, items ordered may take a little longer to arrive. However, we aim to have items purchased shipped and delivered within 7-28 days of purchase.  We do ask that our customers cooperate with us during this process but are not limited to contacting us with any queries regarding products and tracking of orders.

WHAT IS YOUR RETURNS POLICY

Customer satisfaction is of the essence to our business. Therefore if you're unhappy with any purchase from our site, don't worry, Just contact our customer support team and we will do everything possible to resolve the issue.

Purchased items which you're unhappy with can be returned in a saleable condition within 28 days unused with hygiene tags strips attached and in their original packaging. For hygiene reasons, we do not accept refunds on products that have been worn or have hygiene strips removed, the smell of smoke, cosmetic products, or pet hair on the product or fabric (if applicable).

Customized items cannot be returned unless faulty or damaged. Please check the size and other relevant details of the product before ordering. However, if it's a manufacturing fault, please email our customer support team with picture evidence of fault/damage and we'll do our best to resolve the issue.

The customer however would need to pay for the cost of the return. Once the package has been received and checked, a refund shall be organized. The duration of the amount reaching your account is dependent on your card provider. Please note that all refunds are subject to your proof of purchase. This could be your email confirmation of the order or other evidence such as a bank statement.

Thank you for your co-operation.

WHAT ARE YOUR PAYMENT OPTIONS?

All major credit/ debit card payments are accepted on this site. Customers however have the option to pay either via Google Pay or PayPal. 

Pieces of information collected during transactions are ONLY for payment purposes and are not stored in our system. Confidentiality and ensuring the safety of our customers whilst shopping with us are at the forefront of our business policy. You can rest assured that your details are safe with us.

Klarna

We are thrilled to have joined Klarna to provide our customers with a more flexible way of getting more time to pay for the things they love. With Klarna, you get to buy now and pay later. This could be in 30 days or 3 installments. We will advise you to take time to read the terms and conditions of Klarna payments before use. Please find the link here Terms and Conditions (klarna.com). Please note that failure to pay for your order on the due date may affect your credit history. Our aim as a business is to be fair, and transparent with our customers.

Student Discounts

Being a student can be challenging and we as a business are determined to give back to our communities/students in whatever we can no matter how big or small. Our student discount codes are ONLY available for use by pupils in full-time education. Please email:support@kmceestyle.com with a picture of your student ID and a 10% discount code shall be sent to you for use. Please note that we have every right to refuse/withdraw from this offer at any time without notice. Coupons can only be used once. 

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